Privacy Policy
This Privacy Policy explains how Bravo Limo (“we,” “us,” “our”) collects, uses, discloses, and protects information when you visit our website, contact us, or use our services. By accessing this site or submitting information to us, you agree to the practices described below.
Last updated: September 18, 2025
Information We Collect
Information you provide
- Contact details (name, email, phone).
- Trip details (date, time, pickup/drop-off, stops, passenger count, luggage needs, preferences).
- Billing details necessary to process reservations (processed via secure payment partners as applicable).
- Messages and attachments you send through our forms or email.
Information collected automatically
- Usage data (pages viewed, device/browser type, IP address, timestamps).
- Cookies and similar technologies (see “Cookies & Tracking”).
How We Use Information
- To provide quotes, manage reservations, dispatch vehicles, and deliver customer support.
- To communicate with you about requests, confirmations, schedule changes, and service updates.
- To improve our website, services, safety, and customer experience.
- To comply with legal obligations and enforce our terms, policies, and agreements.
- With your consent, we will send service-related tips or occasional updates (you may opt out anytime).
How We Share Information
- Service providers: vendors that support operations (hosting, analytics, payment processing, SMS/email notifications, security). They process data only on our behalf and under instructions.
- Operational necessity: with chauffeurs/dispatch solely to fulfill your trip.
- Legal reasons: if required by law, regulation, legal process, or to protect rights, safety, and property.
- Business transfers: in connection with a merger, sale, or reorganization, consistent with applicable law.
We do not sell your personal information.
Cookies & Tracking
We may use cookies and similar technologies to enable core site functionality, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling certain cookies may impact site features.
Data Retention
We keep information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized according to our retention practices.
Information Security
We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.
Your Choices & Rights
- Access/Update: You can request access to or correction of your information.
- Delete/Restrict: You may request deletion or restriction where applicable by law.
- Opt-out of marketing: you can unsubscribe from non-essential communications at any time.
- Cookies: manage via your browser or device settings.
To exercise rights or ask questions, contact us using the details below.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us with information, contact us, and we will take appropriate steps.
Third-Party Links
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies; we encourage you to review them.
Changes to This Policy
We may update this Privacy Policy periodically. We will post the new effective date above. Your continued use of the site after changes indicates acceptance.
