In order to make a reservation for our bravo.limo service, it’s best to contact us when you are aware of the date and time of the event. A reservation made earlier can ensure that the vehicle you want is in stock. To make a reservation, call us and reserve our bravo.limo service over the phone or online!
A no-show is highly recommended. If you’re at the pick-up point and your driver isn’t in the car Don’t leave. Contact us to arrange for transport or pass on details to the driver. If you were in another location, or the driver attempted to call but was unsuccessful and you leave and you are charged a no-show fee. The total cost of the ride is included in the price.
Should something come up which has led to an inconvenience (traffic, family, hair appointment, etc) Then, simply contact our drivers instead of letting them sit. The driver will be waiting for you at the location you normally pick up regardless of whether it’s in the city center or at a private location. The driver will take up to an hour when you’re coming from an airport. During that waiting time, the driver and the office will attempt to contact you to find out the reason for the delay, and to verify that you still require the scheduled transportation. Unfortunately, if there is no response, a late fee will be charged in addition to the no-show charge and the driver will be required to return to the office.
If you’re behind schedule, please consider requesting that the driver be waiting for you. They will attend to your needs, and they will make sure everyone is satisfied at the end of the day, regardless of the initial challenges.
Damages to the vehicle
Sometimes, passengers are intoxicated, or sometimes pets escape from their pet carriers and suffer an accident. Whatever the cause of the damage, accidents do happen and we are aware of this. Our policy is to be fair to deal with any damages that are incurred by passengers of the vehicle during their transportation. Here at our bravo.limo service, you will be charged a fair and accurate price for cleaning the vehicle (in the event that someone gets sick and vomits), or the restoration cost for any damage that may have occurred (such as from an injury to fabric). The cost of restoration will be discussed and detailed by us so that you are fully aware of what transpired and what work needs to be completed.
Credit Card Changes
Our goal is to stop fraud for both the card owner and ourselves as well as to ensure that there are no unneeded remainders left over after the trip has been completed. This is the initial step to accomplishing this task. It is important to confirm the availability of funds on your card. This check on funds will be listed in the form of “Pending funds” on your online statement. The average amount for this is slightly higher, so that should there be any damage during the trip, or drinks are required at the last minute that they will be taken care of. If the outstanding amount is more than the amount accumulated during the trip, the rest will be paid and only the balance owed is charged.
Disputes overcharges and complaints can be divided into two groups: corporate and not-corporate. For corporate customers, we consider that all of the charges mentioned are correct unless a complaint is made. You must complain within 10 days from the date of service. If you wish to have any concerns or disputes reviewed, please email or fax the complaint along with the dispute charges to us to allow us to review them and determine the best course of action.
If you’re a non-corporate customer, all charges that are presented at the time of service are valid and true unless a complaint is made within fifteen days from the day of service. For corporate customers, you are required to contact us via email or fax containing the exact amount of charges disputable and any complaints.
Fees for Collection
If there is failure to pay the balance due to us for the services we have provided, then you will be responsible for all ensuing fees including fees incurred from legal counsel, litigation, accounting, and other costs associated with the legal proceedings and collecting the first payment.
In the rare event that our rates for service are increased in the most modern NJ limousine company, we have the right to modify any of our prices, services, and fees without any notice ahead of time.
To ensure clients and ourselves are aware of the costs and the fees associated with services rendered We use invoices with itemized charges. For corporate accounts, invoices are delivered every 2 to 4 weeks. Accounts that are not corporate will receive invoices when requested or upon receipt of the charges.
Payment Due Date
If a customer isn’t paying with a credit card, and we’ll hold the cash in the account until the date of service, payments need to be paid within a specific amount of time. For corporate accounts, the payment has to be made within fifteen days of receiving the invoice. Anyone who does not have an account with a corporate entity must pay the charges once the service is completed.
The price of the service is calculated based on how far the points are from each other and the zones they are located in. Based on how many points and miles you accumulate, corporate accounts may be eligible for great discounts. If you have a corporate account, contact one of our representatives a call and we can see what discounts might be offered based on the frequency of use.
Many of our vehicles can be rented for an hour to per. This kind of rental is contingent on both the area and the amount of time required.
A driver will wait at the scheduled time of pickup for a certain period before returning to the office. If the pickup location is an airport, passengers are granted a thirty-minute grace period for a domestic flight. International flights are granted a 45-minute grace period. The grace period for regular pickup locations is ten minutes. After that ten minutes, the waiting time will be charged.
Remember that all flights are monitored by the driver. If delays are reported, there is no waiting period.
Customers can stop for coffee or the toilet. These stops are not charged. If however, there are excessive delays or lengthy wait times at these stops, costs will be incurred. If you or passengers plan on having stops make sure to contact us at the best new NJ limo company to discuss any potential charges for these stops.
If there are routes with tolls and the tolls are charged, then the costs are charged to the customer.
Meet & Greet
In our bravo.limo service, we offer the meet and greet service for our clients. Meet and greet is available for free for certain vehicles. Be sure to ask which one or else there will be a small cost for this service. When you use the meet and greet, the driver will display an inscription with the passenger’s name. They will be waiting either at the point where customs is closed or where the baggage is picked up. The wait time for passengers is listed in the above table. They may be dependent on international or domestic flights.
Parking fees charged by airports are paid directly to the client. The typical fees are $8 and $16, however, they can differ depending on the length of time the driver is waiting to meet the customer. The fees are billed directly to the airport and not our company.
Gratuity is an additional charge per trip, but it is not the tip that the driver is entitled to. You can pay your driver a small amount based on their service level and satisfaction with the experience.
Baby seats are available on demand; however, please let us know ahead of time when making reservations. It is suggested that parents bring a baby chair instead.
There may be an additional cost for holidays that are not public holidays or during severe weather. The amount charged will be contingent on the severity, duration, and length of travel. The specific holidays for which a charge will be incurred are Memorial Day, Labor Day, New Year’s Day, 4 th of July, Thanksgiving, and Christmas.