Terms & Conditions

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These Terms & Conditions (“Terms”) govern reservations and services provided by Bravo Limo (“Bravo Limo,” “we,” “us,” “our”). By submitting a booking request, paying a deposit, or using our services, you agree to these Terms. If you have questions, don’t hesitate to get in touch with us before booking.

Related: Privacy Policy · Instant Quote & Booking

1) Definitions

Client/You: the person or organization making the reservation.
Passengers: all persons traveling on the reservation.
Reservation: confirmed service with date(s), time(s), itinerary, and vehicle class.
Itinerary: pickup/drop-off addresses, stops, timing, and special instructions agreed in writing.
Hourly/Charter: service billed by time with a potential minimum hours.
Point-to-Point: service billed per trip between fixed points (may include wait/OT if exceeded).

2) Booking & Payment

Quotes: Itemized estimates based on details you provide. Final pricing may change if the itinerary or timing changes.
Deposit: A deposit may be required to secure your date and vehicle. Deposits are typically non-refundable unless stated otherwise in your confirmation.
Balance: Due as stated in your confirmation email/contract. Unpaid balances may result in cancellation without refund.
Accepted methods: As listed on your invoice/confirmation. A valid payment method must be on file for incidentals, overtime, or damages.

3) Changes, Cancellations & Refunds

Changes: Route/time/stop changes must be requested in advance and are subject to availability and revised pricing.
Rescheduling: We will accommodate when possible; new rates/minimums may apply.
Cancellations: Written notice required. Unless your confirmation states otherwise, deposits are non-refundable. Cancellations within proximity to the service date/time may incur additional fees up to the full fare.
No-show: Failure to appear at the scheduled pickup after the grace period (see §6) may be charged the full fare plus wait time.

4) Service Conditions

Vehicle class: You are reserving a class/type (e.g., stretch limo, SUV, party bus). Specific interiors/layouts vary by unit.
Substitution: We may substitute an equal or upgraded vehicle/class if the reserved unit becomes unavailable (e.g., mechanical issue). We will notify you as soon as practicable.
Chauffeurs: Professional, vetted drivers operate vehicles and follow company safety standards and applicable laws.
Capacity: Passenger counts must not exceed the stated seating capacity. For comfort and safety, the recommended capacity may be lower than the maximum.

5) Passenger Conduct & Safety

Seatbelts: Where equipped, passengers must use seatbelts. Remain seated while the vehicle is in motion.
No smoking/vaping: Strictly prohibited in all vehicles.
Alcohol: BYO permitted only for guests 21+ where allowed by law and vehicle type. Government-issued ID required. No service of alcohol by staff.
Drugs & contraband: Illegal substances or hazardous items are prohibited. Violations may terminate service without refund.
Behavior: Abusive, unsafe, or disorderly conduct may result in immediate termination of service without refund.

6) Timekeeping, Overtime & Wait Time

Start/End: Hourly charters begin at the scheduled start time and end at vehicle release. Point-to-point includes a reasonable grace period.
Overtime: Billed in class-based increments if service exceeds the confirmed duration. Overtime is subject to driver/legal hour limits and availability.
Wait time: After the grace period at any pickup, wait time may be charged per the vehicle class. Excessive delays can require itinerary adjustments.

7) Stops, Routing & Venue Rules

Stops: Please list all stops in advance for accurate timing and pricing. Unplanned stops are subject to availability.
Routing: Chauffeurs may adjust routing for safety, traffic, or venue regulations.
Loading zones: We follow legal loading/parking rules. Some venues may restrict idling or curbside pickup; additional walking or timing may be required.

8) Property, Cleanliness & Damages

Cleanliness: A cleaning fee may apply for spills, excessive trash, or biohazards.
Damage: Client is responsible for costs to repair damage caused by passengers (including downtime).
Items: We are not responsible for lost, stolen, or left-behind items. Check the vehicle before release.

9) Children, Child Seats & Luggage

Child seats: Available upon request when booked in advance; specify type and quantity. Client is responsible for proper installation when applicable.
Unaccompanied minors: Require adult supervision unless otherwise agreed in writing.
Luggage: Must fit safely. Oversized items should be disclosed prior to booking.

10) Delays, Weather & Force Majeure

We strive for punctuality, but are not liable for delays due to weather, traffic, road closures, accidents, law enforcement activity, or events beyond our control.
If conditions make operation unsafe, we may pause, modify, or terminate service; unused time may be credited at our discretion.

11) Fees, Tolls & Surcharges

Quoted pricing may exclude tolls, parking, venue fees, cleaning/damage, extra stops, or overtime unless explicitly stated.
Peak-date minimums or surcharges may apply (e.g., proms, holidays, major events).

12) Liability Limits

To the maximum extent permitted by law, Bravo Limo is not liable for indirect, incidental, or consequential damages related to the service.
In all cases, our aggregate liability shall not exceed the amounts paid for the specific reservation at issue.

13) Administration

Governing terms: Your confirmation email/contract may include specific terms that prevail over any conflicting general terms on this page.
Governing law & venue: Unless otherwise stated in your confirmation, these Terms are governed by applicable state and federal law in our primary operating jurisdiction.
Updates: We may update these Terms at any time. The effective date is the “Last updated” date below.
Contact: Questions? Contact us or call 610-702-0110.

Last updated: September 18, 2025